Refund & Replacement Policy – Elvoria Gulf

Thank you for shopping at Elvoria Gulf. We strive to provide a seamless shopping experience and want you to be completely satisfied with your purchase. This policy explains our guidelines and procedures for processing refunds and replacements. By purchasing from our website, you agree to the terms of this Policy.

Replacement Eligibility

Product Eligibility

As a responsible company, Elvoria Gulf wants to ensure that every product is received by the customer in its original condition and is not incorrect, broken, or faulty.

If you receive a product that is incorrect, faulty, broken, or damaged, you may be eligible for a free replacement.

Time Frame

Elvoria Gulf will cater to complaints received within 30 days of delivery.

Replacement requests made within 7 days from the date of delivery will be processed free of cost. After 7 days, certain charges may apply for the replacement.

Replacement Process

Initiation

To initiate a replacement, please share a video showing the incorrect, faulty, broken, or damaged product with our customer support team within the eligible time frame.

In some cases, the issue may be related to product usage, and our team may guide you on how to resolve the issue. If we determine that the product is indeed faulty, damaged, incorrect, or broken, we will proceed with the replacement process.

OPTION A

We will ask you to ship the incorrect, faulty, damaged, or broken product in its original packaging, including the Original Product Box and All Accessories, to our warehouse.

Warehouse Address:
Elvoria Gulf Warehouse
Sharjah, UAE

Within 5 working days of receiving the incorrect, faulty, damaged, or broken product, we will ship the replacement to you free of charge.

OPTION B

We will schedule a replacement for you within 14 working days. Please pack the product securely in its Original Product Box with All Accessories so that our courier partner can collect it and provide you with the replacement.

Change of Mind

Please note that we do not offer replacements for "change of mind".

Refund Policy

We do not offer refunds.

All eligible cases will be handled through our replacement process in accordance with the terms and conditions outlined above.